A: Hey John, what's up?

B: Just chilling, what's new with you?

A: You haven't heard about the big news from Salesforce?

B: Nope, tell me!

A: Alright, so they just unveiled a new version of their AI agent platform called Agentforce 360. It's like a super-smart customer service guy.

B: Oh, really? What's special about it?

A: Well, it can understand text better and there's a new tool called Agent Script to make it more flexible. It can also think before responding using something called reasoning models.

B: Whoa, that sounds pretty advanced!

A: Yeah, it does! Salesforce is also releasing an agent building tool, Agentforce Builder. You can use it to create your own AI agents from one place.

B: That's cool. I wonder if it will help with customer questions more effectively?

A: Definitely! And there'll be a wider integration between Agentforce and Slack. Slack is planning to become an enterprise search tool too.

B: Wow, this comes at an interesting time for the enterprise AI market. Seems like everyone's releasing new AI stuff but companies are still struggling to see returns on investment.

A: Exactly! But Salesforce claims they have 12,000 customers using Agentforce already, which is a lot compared to their competitors. Early pilot customers for Agentforce 360 include Lennar, Adecco, and Pearson.

B: That's pretty impressive! Looks like we'll see how it goes once it's released in November.