1. AI companies are making significant enterprise deals: Zendesk unveiled new AI agents to handle customer service issues, Anthropic and IBM announced a strategic partnership, Deloitte also signed a deal with Anthropic, and Google introduced an AI-for-business platform.
2. Despite these advancements, there have been concerns about the reliability of AI outputs. On the same day as the Deloitte announcement, the Australia Department of Employment and Workplace Relations criticized Deloitte for using AI to generate hallucinations in a report.
3. The use of AI in customer service is becoming more prevalent, with companies like Zendesk developing tools to handle most customer service issues, but its adoption and long-term success remain uncertain.