A: Hey there! You won't believe the news about AI this week!
B: No, what's up?

A: Well, Zendesk unveiled new AI agents that can handle 80% of customer service issues. Anthropic and IBM also announced a partnership. Deloitte teamed up with Anthropic too, but there was a bit of a hiccup - the Australian government had to ask for a refund because their report had some AI-generated hallucinations!

B: Wow, sounds like big organizations need to be more careful when using AI.

A: Exactly! They can't just feed information into a model and call it a day. They have to make sure the info is real and not AI-generated nonsense!

B: That's definitely important. By the way, did you catch the Sora app news last week?

A: Oh yeah! They might use it to make money in five years, but for now, these companies are focusing on enterprise deals to make immediate revenue.

B: Makes sense. I've been hearing about more and more customer service automation. Zendesk announced a tool that could handle almost all customer service issues. Have you experienced it?

A: Yeah! I've written about startups developing full customer service suites, like voice agents for emails and texts. It can make things easier, but businesses need to stick with it or risk losing customers.

B: True, automation can be great, but it has to work well to keep people coming back. Let's hope they get it right!