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Salesforce system glitch hits Japanese municipalities, financial institutions NHK

US cloud-based software firm Salesforce has announced the partial recovery of its services after a glitch affected the systems of some Japanese municipalities and financial institutions.

The company said it became aware of the disruption around 3 p.m. on Friday, Japan time.

The glitch affected the disaster information systems of Ehime and Oita prefectures, preventing automatic dispatches of evacuation information and website access.

Online card loan application services were also disrupted at some financial institutions.

Salesforce says it confirmed at around 12:20 a.m. Saturday that core services had been restored.

It says it will investigate the cause of the glitch while trying to restore the remaining services.

The company posted a comment on its website apologizing for the incident.
Summary
Salesforce, a US cloud-based software firm, reports partial recovery after a system glitch affecting Japanese municipalities and financial institutions. The incident disrupted disaster information systems in Ehime and Oita prefectures, hindering evacuation info distribution and website access.
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ID: 59b5ab02-4f1d-484c-9764-20ce37811681

Category ID: nhk

URL: https://www3.nhk.or.jp/nhkworld/en/news/20241116_05/

Date: Nov. 16, 2024

Created: 2024/11/17 07:00

Updated: 2025/12/08 08:48

Last Read: 2024/11/17 13:14