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ANA to remove check-in machines, encourage app use NHK

All Nippon Airways says it is going to remove self-check-in machines for domestic flights. The major Japanese airline wants its passengers to use a smartphone app instead for their pre-boarding procedures.

About 430 machines are located in 51 airports in Japan. ANA plans to remove all of them by the end of fiscal 2023 that runs through March 2024.

The airline says around half its domestic passengers are using the app already. It hopes to raise the rate to about 90 percent in the next five years.

ANA plans to enhance the app. New features will include offering information on alternative flights and allowing passengers to make compensation claims in the case of cancellations.

The airline says its manned check-in counters will remain for customers who don't use the app.
Summary
Japanese airline All Nippon Airways (ANA) plans to remove self-check-in machines for domestic flights by the end of fiscal 2023. Instead, passengers are encouraged to use a smartphone app for pre-boarding procedures. Currently, around half of ANA's domestic passengers use the app, and the airline
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ID: 628dc260-8464-4e64-8b63-39b8c0a80b98

Category ID: nhk

URL: https://www3.nhk.or.jp/nhkworld/en/news/20220525_28/

Date: May 25, 2022

Created: 2022/05/25 14:45

Updated: 2025/12/09 16:02

Last Read: 2022/05/25 14:45