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Japanese inn turns to tourists to ease labor shortage NHK

The holiday travel rush in Japan is worsening labor shortages around the country, especially in the tourism industry. But one inn has come up with a unique system to ease the effects of the problem.

Popular sightseeing spots around Tokyo are now packed with tourists.

A Japanese traveler said, "It's my first trip in a while. Things seem to be returning to life."

A tourist from France said, "The food is very good. People are so kind. Sad to stay only two weeks."

But the effects of the labor shortage can be seen all around.

A rickshaw tour business in Asakusa lost nearly half of its drivers during the coronavirus pandemic. Some have returned, but the staff is still about 20 percent smaller than its pre-pandemic size.

Tourism has come back in full force and the company does not have the manpower to meet demand. It has no choice but to turn some customers away.

A company official said, "Firms in different industries are competing for staff. We are having a really difficult time hiring people."

But an inn in Shizuoka Prefecture is turning to an unlikely source of manpower: the guests themselves.

The inn has organized a "work while travel" system that pays visitors for tasks such as cleaning and serving meals. The program also includes accommodation, food and access to the onsite hot spring during non-working hours.

A Japanese tourist said, "This is the busiest time of year for hotels, so it's natural there's a staff shortage. I thought it would be nice to help out during this period."

A staff member at the inn said, "It's a big help if the visitors join the staff. It allows the employees to have a day or two off. Having some help allows us to provide better hospitality to our visitors."
Summary
Japan's tourism industry grapples with labor shortages during the holiday travel rush, leading to service disruptions. One inn in Shizuoka Prefecture innovates by offering a "work while you travel" program, inviting guests to help with tasks like cleaning and serving meals for compensation. This
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ID: 79722424-38b7-496b-b8c6-1c0b7281d85b

Category ID: nhk

URL: https://www3.nhk.or.jp/nhkworld/en/news/20231229_13/

Date: Dec. 29, 2023

Created: 2023/12/30 06:30

Updated: 2025/12/08 19:36

Last Read: 2023/12/30 08:16