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単語数: 217語

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作成日: 2025/10/12 08:20

更新日: 2025/12/08 00:38

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A: Hey there! Have you heard the latest AI news?

B: Nah, what's up?

A: So, Zendesk is introducing new AI agents that could solve 80% of customer service issues! IBM and Anthropic partnered too. Deloitte also teamed up with Anthropic, but there was an awkward incident in Australia where they had to refund a report because it looked like AI-generated hallucinations.

B: Wow, that's interesting! I wonder if those companies will face more issues like that.

A: Well, the Australian government did push back and said they have to be responsible for the outputs. They can't just feed information into a model and expect it to be correct without checking.

B: Yeah, that makes sense. So, Zendesk is making tools for customer service, right? Will we see more automation in our daily lives?

A: Definitely! There are startups developing full customer service suites, like voice agents and email and text LLMs from dealerships and service centers. It might take the jobs of some people, but it could make things easier for us. But it's not guaranteed that businesses will stick with it.

B: I see... I hope they make it easy to get a response without having to call them. Anyway, thanks for telling me about this! Let's catch up again soon!

A: Absolutely! Take care!

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