Major Japanese department store operator Takashimaya says it is looking into why some of the Christmas cakes purchased on its online store were delivered in a damaged condition.
Takashimaya issued an apology on Sunday after hundreds of customers contacted the company about receiving ruined frozen cakes.
Takashimaya says the cakes were made and packed by a confectionary maker in Saitama Prefecture, near Tokyo, and delivered to customers by a major logistics company.
The upscale department store says it is working to find out at which stage -- from production to delivery -- the problem occurred.
Most customers received the cakes over the weekend. Takashimaya received some 370 reports of ruined cakes as of 8 p.m. on Sunday. The problem was not limited to specific regions.
Takashimaya says it is refunding affected customers, and will also send a substitute cake when possible.
Takashimaya issued an apology on Sunday after hundreds of customers contacted the company about receiving ruined frozen cakes.
Takashimaya says the cakes were made and packed by a confectionary maker in Saitama Prefecture, near Tokyo, and delivered to customers by a major logistics company.
The upscale department store says it is working to find out at which stage -- from production to delivery -- the problem occurred.
Most customers received the cakes over the weekend. Takashimaya received some 370 reports of ruined cakes as of 8 p.m. on Sunday. The problem was not limited to specific regions.
Takashimaya says it is refunding affected customers, and will also send a substitute cake when possible.
Similar Readings (5 items)
Japanese drugmaker Eisai hit by ransomware attack
Summary: Japanese beverage giant Asahi confirms ransomware attack
Japanese police raid sites linked to Vietnamese shoplifting group
Summary: Asahi Group Holdings finds suspected stolen data online
Authorities inspect Osaka factory over 'beni-koji' health scare
Summary
Japanese department store Takashimaya investigates damaged Christmas cakes delivered through their online store, receiving over 370 complaints as of Sunday evening. The issue is suspected to occur between production and delivery stages by the confectionary maker in Saitama Prefecture and a major
Statistics
141
Words1
Read CountDetails
ID: b70ae68c-e323-405f-8871-7950b84127ee
Category ID: nhk
URL: https://www3.nhk.or.jp/nhkworld/en/news/20231225_13/
Date: Dec. 25, 2023
Created: 2023/12/26 06:30
Updated: 2025/12/08 19:45
Last Read: 2023/12/26 10:56